Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality
Thanks for fast shippıng
Ordered an hour 15.05, to this day did not come, opened a dispute, the money should return, ordered a second time, the first time came quickly, which was very pleased, and the second did not come at all
Came, at first glance all ok, but did not work, the second hand twitched and all
Super cute, fast delivery
Looks great…shipped quickly…thanks!
Successfully obtained model in the style of skeleton. Lovers of such models i advise.
Good watch, recommend
A very good quality
Don’t run well the strap! But it’s not bad.
Came in the first part of the estimated delivery time. The strap was made of metal. (Did not like, very rude and tight. I will change) and the clock bomb
get the item on 4 weeks, but item was well packed, it was beautiful, i love it, thanx
Delivery service is very fast and the goods received are in excellent condition
Good. Fast shipping.
Delivery to the kaliningrad region-less than a month. While it seems to work)
Super produit. 3LA 9D jibk
The product looks great for the price.
Very good very beautiful watch recommend everyone arrived early congratulations
Very good watch thank you
The goods came well very quickly, about 2 weeks. Of the minuses, a flimsy bracelet at the joints with the clock .. in general for such money is normal, on the dial even glass that was very surprised)))
Excellent I’m on time
Well, duzha schvidka delivery. 10 zhovtnya zamovila 23 zhovtnya otrimal
Looks good. I like it
Watch great! Arrived in perfect condition and in less than 15 days. Congratulations to stores!
Godinnik in a good station. Priyshov ranishe Chim Mav.
Good product, looks very nice.
Got and works.
Beautiful, same as in the photo. Came for a month
good siler good quality
Man can unfortunately the Pointer very bad detect, otherwise a beautiful Watch
Delivery to Omsk 20 days, watch cool, go.
All OK, watch as the zdjeciach. Recommend. Everything is OK, watch is quite nice!