Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***d –
Super
Z***t –
Beautiful watches.
K***o –
They are even better than in the description!!!
J***a –
Fastest delivery ever received. Item in good shape
M***z –
Looks amazing on the picture and I feel it looks better once you put it on. It is also a different look from other watches. The design is amazing. Thank you all for all of your Hard Work!!
Customer –
Perfect and beautiful Thank you Maruarii.com
V***a –
Thank you for a very good product, very good store, recommend everyone to buy in the store, the original goods. The price matches the quality. SUPER OK
C***e –
Excellent service, very honest and excellent product, i arrive long before supremely satisfied with the product. If you ask me if i would buy that store again, of course i would.
N***y –
Nice aborigin
M***s –
nice looking watch and the movements actually move when wound up 5 stars store
J***o –
lindo
H***u –
very nice looking watch. a bit heavy but because well made. works well. very well packed and packaged. very fast delivery
C***o –
A great article
O***y –
Thank u so much
L***s –
Excellent watch, very beautiful. Like the description. Delivery very fast. Super fast. Super recommended the purchase.
Customer –
Everything ok
I***c –
O. K.
K***a –
Amazing product.
R***r –
The clock looks great. How will we go to see. Watch quasi, massive, heavy
H***a –
For such money is normal
C***a –
muito show
A***a –
Laivraison at the time good quality recommended store
A***n –
the clock looks very nice very well packed Android pretty early now I will come in my box som ekte clock rotate and cfd keep track of Time
J***s –
Excellent watch. Very nice and original.
U***b –
Very good identical to the one i asked for no change.
Customer –
Good
H***e –
A1 quality. i recommended. thank u store
E***e –
The product was exactly as in the picture, I recommend customers to buy from the store
M***U –
very very ok
O***j –
Thank you, good quality, great communication A++++
Y***v –
Watch super. Beautiful on the hand. I ‘ve dreamed of such a big watch for a long time.
J***s –
This is a Winner! Nice piece. Large, simple yet accurate and detailed.
S***d –
Product is great and first delivery service within 10 days….❤️
O***a –
Good watch, as in the photo
B***j –
Arrived in less than 1 month perfect
J***s –
Product description. I Am very satisfied.
A***r –
The clock is big but looks chic. Packed well in the box step by step instruction in the Russian language. The goods were tracked. Prodovets recommend.
W***w –
Ótimo produto
A***u –
Its gold and huge. What else do you want!????
A***q –
Ok and very fast delivery
D***r –
cool watch
S***n –
The gift came on time, thanks to the store, the watch really liked, super
Y***v –
The parcel came quickly, tracked, i recommend and satisfied with the goods. Seller recommend