Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
JUDY TOMPKINS –
Awesome Design and Quick Delivery. Thank you
E***e –
Excellent quality.. Thank you. very good product
K***k –
Very fast delivery .
V***o –
I order a second time such glasses. Quality and delivery is excellent. I recommend
R***z –
Very good product and very well packed, satisfied to buy with this store
E***E –
Excellent protudo am very satisfied arrived very fast
T***m –
Beauty Hair
S***s –
item is as described.
V***n –
Stylish glasses for all money. The appearance and touch are davolno durable.
M***j –
nice quality
S***R –
Glasses norms)))
W***s –
Good quality. I just had trouble because they didn’t place my name on the order and they didn’t want me to deliver my order for that one. detail
K***o –
amazinggg!!!
P***L –
Superb..good quality..will order again with this store again.
Customer –
Pretty but middle and hanging-fragile plastic branches. Nice model. Fashion
M***a –
Great product and agility in between! GA
A***v –
Very good glasses. Sit well. Variable dimming is excellent. Come in the box.
S***r –
Customs returned. The goods did not receive. The money was returned.
A***o –
Bonito.
F***t –
She very beautiful glasses nothing to say that I recommended
V***b –
The glasses are exactly the same as in the description, delivery month. Packed perfectly.
G***n –
Glasses cool, came to bashkiria somewhere in 18 days, without defects, packed in a cardboard box
V***h –
Awesome. Just in time
A***i –
In a scratch
W***n –
I received them in proper order. Thanks
J***z –
I liked them. they’re fine. they’re good quality.
C***a –
Prettier than in the picture
E***A –
Great. Nicely packaged.
Customer –
I liked the glasses. They look more expensive than they cost. Quality is fully satisfied.
N***v –
Good for this money.
B***b –
All came thanks to the store. I will still order))
G***z –
just great!! thanks
A***a –
Very satisfied. The product came as described and timely. Perfect!
C***k –
Good.
K***u –
Quality now days OK Korean felines recommended pats key
Customer –
good product
D***n –
Chichi cool!!! I recommend.
M***i –
Good quality
F***d –
I arrive in perfect condition, in time Q said
A***v –
Quality is good, not one plastic
M***m –
Exelent arrived very well packed and are better than I expected to fully recite
P***s –
Good item. Fast delivery!
A***a –
It’s cool!
V***v –
3 weeks. Quality is excellent
A***v –
Item match photo! I’m happy
B***a –
Very nice
N*** –
Arrived in good condition my husband loved, is as he wanted