Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Beautiful Party Gag, well made.
U***e –
I liked it, but on one eye there was one glass all in white paint and magnifying glasses did not show anything
L***a –
The goods are good, the store is beautiful.
E***n –
Product is as described
A***A –
The glasses are incredible, everything works perfectly and has come very well protected, on top before time. They deserve my respect for a job well done.
A***n –
Description accurate. Everything is supposed to be. Delivery is fast. Thank you. Advice to other buyers-this product is very specific, in texture is not all, you can buy, and it does not look. Well goes with or other exotic headdresses and costumes. If the body was metal, it would be cooler. The order came undamaged, the flashlight works.
Customer –
As the picture photo
E***a –
I bought the stock for $8,57 delivery was fast but the quality was not very good, the lenses are stained with some paint, they are not particularly transparent, and then this, fortunately, the glasses are collapsible-defective glasses removed, it is possible to order in optics suitable. The size of the gum is adjustable, on my head 57 cm came up. The wife immediately decided to assign them:-d
K***v –
Super glasses, elastic band and plastic of excellent quality. Assembly is not lyuftit. The only negative-the packaging is weak, with our post of russia may not always come in intestine, in my version lucky.
D***a –
Good quality product. Good workmanship, good price and fast delivery. Recommend
Customer –
Came perfectly packed, with a cover, the led shines.
Y***a –
I am delighted with the order, the glasses fully correspond to the description.
R***n –
Exce lens s, but on the left lens is dirty white paint
D***d –
cool and funny
O***a –
TNX
N***n –
Happy with product
D***d –
Gorgeous!! What they expected!! And very quickly delivered. I recommend this store! 100 stars!!
Customer –
Looks very atmospheric!)
C***i –
Beautiful! Exactly the same as in picture! Recommended!
M***a –
Perfect for my mad sciencist steampunk costume
K***v –
Delivery to mo took 13 days. The parcel came without damage. All as in the photo.
T***t –
As usual hat chinese
L***e –
Everything came quickly, took paid delivery. Packed so yourself, so the big goggle came with a broken eyepiece. The problem is basically solved by superglue, so the store returned some money. And otherwise, everything is fine. The bulb lights up, the lenses increase. Looks beautiful! Thank you!
S***s –
Thought that of metal and so everything is super
*. –
OK
Customer –
Thank you very much came the product very well.
A***v –
It seems like everything is cool. Looks great, quality at the level. But there are two but 1-long delivery to the Yaroslavl region (if you take into account other reviews), a whole month 2-there are damage (they are not serious, but such depressing) If you summarize some outcome then of course the goods are worth their money, but it is worth considering that you may not lead and the goods will come a little damaged.
G***v –
realy nice product perfect quality recommend store
Customer –
The shipment was in estimated time and arrived in perfect condition
A***a –
Thank you very much all super) very cool glasses
R***t –
Very nice 🙂
C***c –
Very cool item
C***e –
fast delivery
D***n –
Quality was even better than expected. Satisfied
N***i –
Fast shipping, glasses compatible for photo exactly. Beautiful and quality top + worth the price! No doubt שאזמין from this store long.
M***x –
The lens of the glasses is dark. Especially not wearing)
E***d –
Efsane
Customer –
Glasses/goggles suit opisowi. The strap is adjustable, so you can easily fit it to your head
S***s –
amazing, fast delivery, exactly the same as the picture
I***n –
Norms
R***v –
Funny glasses, the description correspond.
N***l –
Looks great, just like description. This one does look like it is plastic, Please remember in the specifications it says it is made of plastic. The other one I bought does not look like plastic. Or it is harder to tell that it is. This one is just more noticeable. They are still really good. The clip to hold the magnifying glasses is loose though. I will have to tinker with it. See pic. Otherwise, it made it here in time for Halloween. I ordered it on Oct. 10, 2019. I received Oct. 30th or maybe even on the 29th. (I did not check the mail. When I was tracking it, it did not look like it was close to being here. Otherwise I would have checked sooner.) Love the bag, I tried to remove the label on it and it did not come off well and leaves a sticky residue. I will wash it and hopefully get it out. Goggles are great though. My son took them as his. Arrived fast. I recommend store. Thanks, NM
Punk Cap’o –
I own two pairs of these now! They look great and are fun to wear. You can also wear them and still be able to see well enough to walk around and not run into something. They are all plastic but it looks very much like metal. the little magnifiers just clip on the side and are a bit loose. I usually don’t wear them when I’m going out. Very fun, cool product!
P***n –
The goods came unrealistically quickly, within 5 days was at me. But there were defects, opened a dispute-he decided in my favor
M***m –
New stuff like. Membrane sunglasses come on Speed won. Shipping is offshore work guchi Dragon quickly grew.