Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***o –
Beautiful! Excellent value for money. My father will love.
A***v –
Shipping super fast, watch cool
Customer –
It’s about time reasonable, beautiful watch, puddled not to be rust with time…
O***n –
I order not for the first time, everything is cool!!!
A***v –
Watch of good quality, look expensive, the goods are satisfied
B***s –
All right i get super fast to peru in 2 weeks. Super recommended store.
M***r –
Arrived fast and like the picture! Very beautiful. Recommend the store.
G***e –
Everything perfect very fast excellent store
A***v –
Hello, thank you for the goods that i liked!
P***t –
Excellent product fast shipping
B***d –
Very top watch product arrived here in my address Maceió Alagoas in 26 days, auditioned and approves water yes, exceeded my expectations Super recommend, buy more times, thank you.
T***k –
The watch took not itself. Looking good classic watch, weighty gram 100 no less, bracelet thick made well. Track track shipping to perm region 12 days.
S***a –
perfect!
F***r –
PRODUIT CONFORME A LA DESCRIPTION
Customer –
The watch for its money is normal, but something more from them is not to be expected, the bracelet does not cut a lot of the hand of the joint side, the corner of the needle and ready, with water is not friends …. Neat.
O***o –
Thank you! Super
S***o –
Came very quickly. Heavy. Look very stylish. Packed Super, gift put cross
R***r –
The product is good, went to Voronezh for 10 days. i recommend the store.
Customer –
Got all right, no complaints.
R***r –
The goods received for 2 weeks. Well done, I recommend. The quality will be visible
N***l –
Loved. You are great Many thanks for speed and efficiency. Recommended already your store all my friends Soon we will buy more.
A***v –
For this money, the clock is fire. Delivery is one of the fastest of all I ordered.
M***h –
Great item
O***s –
The goods came in excellent condition, all as in the description. Easily figured out how to correctly set the date. The store of the goods sent a very fast track tracked all the way. Item arrived in Belarus in 17 days Seller recommend
V***r –
Good quality and not expensive. the goods went 20-25 days
J***n –
The watch is beautiful, ordered for his son he is very pleased, look like in the picture, work. Thank You
T***t –
All Super
V***v –
The watch is good, price and quality, thanks to the store.
D***v –
Hello, dear doubtful buyers. I write this review to dispel your doubts about these hours the order came for 3 weeks to the south of Russia, packed qualitatively, in a pup + tape + film protection from scratches throughout the bracelet, will come in safety 🙂 Now the clock itself, look stylish, not cheap. I hit the glass on the handrails/railings/Stone/my student ticket and all the henna. I visited them in the shower/extreme situation/in the running weather/in the infernal Brazier-they only proved that Yai .. khm, the strap and the base of them are really Steel. The dial is shockproof, moisture resistant (but it is better to be more accurate with these indicators). Does not sweat the glass, in the sun glare is not observed, coming from the cold to the heat, there is no condensate. In a month time lost a stroke for 10 seconds. The date is translated itself from 12 hours. (make two turns and let it switch at night). It will be a great gift, and the strap can be adjusted to size, made very easy, many rollers on YouTube 🙂
R***r –
Thank you, the goods came intact. The quality is excellent, did not expect to be honest))
V***a –
The watch is super! came to Belarus for 16 days. thank you very much.
S***V –
I take from this store a second time. The watch looks expensive for sure. The batteries last for 8 months in the past broke the ear, hooked when working. I am pleased with the poblenie I recommend 100%.
A***v –
Watch for 5 points, good bracelet
K***N –
Good watch, go for sure, the bracelet is strong, you can not see the numbers at night. Sorry
L*** –
Hours liked. went longer than the specified delivery time. Bras For years too big, removed two links.
E***u –
Beautiful watch.
M***v –
It came quickly, work, time will show how long it will be. Minus only in the strap wooden, it is better to order with metal
D*** –
Watch got it. The description corresponds. The strap had to be shortened, took out 3 links. Set the date and time, I will wear it. Then I will add a tip, comfortable whether, as accurately as they go. The wheel of the installations has 3 positions: drowned in the clock-working position; stretched out of the clock-setting time, translation of arrows; intermediate position-setting date. To reduce the strap, punch the pins on the links marked on the inside of the strap with arrows. Pins knock in the direction of the shooter. The store is well done, packed well, sent on the day of payment by the tracked parcel. The post did not fail, delivered to the Novosibirsk region for 20 days. Seller recommend.
R***h –
Shear good
D***d –
Watch looks very good and high quality
N***a –
The watch is cool, fully consistent with the description, the bracelet is wide. Super.
I***v –
Everything is high quality, and fast! I advise the store!
E***r –
It came in good shape, except for a couple of details. I wrote to the supplier but they didn’t answer me.
J***n –
He exceeded my expectations, quality and finish are very good, I loved his design, the product was very well protected, fully satisfied with the purchase. Seller fully recommended
H***a –
I liked everything
S***s –
I liked the clock. Thank you.
B***b –
Got fast 2 weeks. Quality corresponds to the price. even higher.
L***i –
Produit as well emballé. Correspond to the description. Merci
Customer –
Good quality. Come before the deadline. I recommend it. Nice watch. Good price
C***c –
Very nice watch. Buy 5 for Christmas gifts I get a chain with a cross charm as a gift. Thank you. It took a long time for 46 days between China and Mexico
A***H –
Quality is good, came for 3 weeks, in the water do not sink, everything works as it should, I advise.
M***m –
The watch is excellent, it’s a pity that it came with a damaged bracelet latch. I think this is a single case, money in particular returned quickly. The store is good
M***e –
Belle montre
J***e –
Fast delivery, everything good
Customer –
Nice Watch