Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
The chain is short as a choker but the arrow is equal to the image excellent work
F***r –
I was just thinking about the chain while buying 2.5tl depending on what you imagine, but it’s nice xd
Customer –
I’m very satisfied
M***a –
Great I advice it
I***b –
Chain slim midi
M***n –
Lovely product just as pictured, thank you!
A***l –
Very satisfied. pretty big strelka. i like it. I recommend to everyone.
L***o –
Very nice arrived in 1 month in peru
R***r –
Normaldy
S***s –
I arrive in perfect condition
Customer –
The Product that I received matches the description of the sold item. The arrow is fairly large compared to the chain and the chain is a bit small but still satisfactory. When shipping please don’t use Yanwen or SonYou as the delivery time is extremely long. Invest in slightly more expensive mail if possible because high chances of an item not being delivered.
F***r –
PARFAIT
V***v –
On your money
D***d –
I love it.
A***o –
Very nice,
K***k –
very nice
D***o –
Only the chain is very small but for the saying is fine
K***k –
polecam
L***u –
good .
Customer –
Che for the of the parcel at the post office no
J***d –
thank you
A*** –
Good delivery and service
S***a –
nice
S***d –
Fast
I***a –
Ohh me and my boyfriend love them. but we use them as keychains
T***N –
Good quality product, good quality store
T***i –
Quickly came… thank you
A***a –
Money returned
D***d –
Clas
A***o –
Its good
Customer –
rrrrr
Customer –
excelente
P***s –
The chain broke but he said it’s good!
T***z –
As described. Received quickly.
U***u –
The pendant is an excellent truth a little wrong size that expected (more). It came in a month
E***a –
Just like the picture, just the chain a little girl
K***a –
Came an arrow with a speck, it’s good not to wear it on myself.
Customer –
Wow, very beautiful! Large arrows with a long necklace you easy can be adjust. Very happy with my purchase of this necklace.
Y***l –
omg the fastest shipping ever thank u so much ❤❤ high quality i highly recommended
O***o –
Before Ukraine, nadiywal followed the city Yak on the photo
K***v –
What I wanted.
O***o –
Many thanks to the store all came quickly advise the store and producer