Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Thanks. It look like very good.
L***r –
really nice piece
N***o –
Good quality goods, beautiful! The salesman fulfilled his obligations in good faith! The goods came quickly! Thank u! But with the size did not guess, received 2 sizes smaller. It’s the only grief.
D***e –
Parfait
R***r –
I liked the corset very much. Quality is excellent
P***a –
this product came in good time, my wife loves the feel of it. it looks axing. would highly recommend.
S***m –
Quality is good. Purchase satisfied
E***a –
Nice corset. Size fits. The quality is excellent! The store did well, delivered the goods in 2 weeks
M***M –
He’s the best. I advise you to take a little less, because you can tighten the laces if wide. And if you take it back to back with tightened, then you can not stick it
E***h –
exactly as pictured… top quality love it
O***m –
Divine carset take a smaller size!
M***t –
Very Nice quality.
A***a –
Обалденная вещь. Очень довольна заказом. Качество отменное. На 44-46 подошло.очень приятная кожа, мягкая.
J***l –
I have received the corset before time, it has very good presence and although it is imitation leather, it is very difficult to differentiate it from the authentic skin, very nice touch and perfect carving Serious store and highly recommended I cannot value communication with the seller because I did not need to communicate with him. A ten
C***r –
Super fast and very good
E***o –
Well, leather is, of course, a joke. So, slightly rubberized under the skin. But this is also for the price is clear.
P***v –
ok
Customer –
Just like the photo
F***r –
soft touch, well designed, fast shipping
E***u –
Beautiful corset
S***r –
wowwww Listen perfect in levels !!! Stunning product I get compliments on it and it arrived the fastest there is, to Israel in less than two weeks, thank you very much dear store! Thank you !
G***r –
I am impressed with the quality of this product. The fit is amazing. Highly recommend it!
F***r –
The corset with closure at the front is convenient to put it easily or even, the fabric is of good quality, the support is good, we are well in it.
E***u –
Great corset
E***u –
Very nice corset
A***o –
Great quality product. Reliable Store… Recommend!
R***y –
NICE! thank You 😉
T***a –
The corset came very quickly by new mail, less than 2 weeks. The size approached, only the collar is too long for me, but in general it looks beautiful. There is no smell, pleasant to the body, the quality is good. I’m happy with the purchase, I recommend
J***h –
Good store fast shipping is a little big but pretty