Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Good hours, well packed. Everything suits
B***o –
Super beautiful, your fast Delivery
R***r –
verry Nice one thanx
Customer –
I got a product very pleased friend
H***p –
beautiful watch.
S***l –
this store is number one for customer service thank you very much
I***a –
Suitable for its price But the lights are weak.
L***a –
Recommend
A***n –
24 days in the moscow region, packed so yourself, but came whole, though the numbers on the electronic display are buggy but now like the norms and the cover i took off, thought the battery sat down, back so normal and can not snap
F***a –
Perfecto
P***k –
Super Watch
D***l –
Very good watch. Moderately heavy as i wanted. Thanks to the store for the quality goods.
D***l –
Beautiful watch.
J***. –
The clock is just awesome. Look expensive and luxurious. In fact, very heavy. Executed qualitatively. Delivery took about two weeks.
J***n –
ok with it
A***F –
I could come in a little box
G***l –
The first parcel was lost, waited for her very long. after communication with the store, sent the second, they came quickly, work, heavy look norms, fully correspond to the description.
A***o –
Chic clock. Only the bracelet is a bit harsh, thought it would be softer. But these are not significant trifles! Very satisfied, and the delivery is fast! Seller thanks,!!!
M***i –
Very precise.
A***V –
Everything is good, happy with the purchase! Watch on a large hand, look very good. Okay! Of minuses 1. the clock arrived in Moscow for 4 weeks (Russian Post tupyla 2 weeks) 2. the clock was accompanied by an instruction from other hours, but this is a shame! 3. the watch is very hard strap, but also pofig! Seller and I recommend the product!
Customer –
Quality Excellent price My only doubt is if you hold the water well.
B***r –
Very satisfied with the product. Fast delivery.
S***k –
The clock is nice, the delivery is fast reached my hand in 2-3 weeks, it is very nice except for its very thick looking at the watch alone in good condition.
Customer –
Beautiful watch. Same as in pictures.
R***c –
Super
A***s –
Very good and fast delivery. 30 days
Customer –
Very good product, arrived well ahead of schedule, recommend
M***i –
Excellent arrive in 45 days please you
V***s –
Good
A***o –
Top more beautiful, heavy and quality!
Customer –
High quality and very fast delivery. Next time i’ll buy again by this store ! Thnx
R***v –
I order not for the first time three years I wear a boot did not change my native that only did not see they advise the store will not regret it!!!
Customer –
Small defect
J***a –
Received early, the site gave it would take a little longer. Satisfied with the product ……………………………………………………….
Customer –
Nice hours, pretty heavy.
D***o –
The quality of the watch is excellent. Many do not give them such a price. Heavy compared to mine. And bigger.
V***v –
Came quickly enough, all as in the description, took myself and really liked. The watch is heavy, not massive and very comfortable. Alarm Clock, stopwatch, time, date, day of the week, everything is gorgeous. The strap is very nice, like the watch itself. Very satisfied with the purchase!
K***v –
Too big
Customer –
It is necessary to be more attentive. dastok is fast, ordered Black without white numbers. well, the look a little spoiled.
D***s –
Excellent salesman! High quality product!
A***J –
Very good
G***y –
The product is satisfied, worth its money, easy to use
C***n –
Beautiful quality
I***s –
Helpful
C***l –
Get supercharged I recommend
A***v –
The watch came for a couple of weeks, the goods are in excellent condition. 5 +
K***t –
Arrived OK
V***v –
Came in a good package. Cool!!! And look good and in the hands to the touch cool! Very satisfied! Thank you very much!
A***f –
very good watch
R***a –
Dial and hands in the dark can not be seen
D***v –
Cool Watch. Really liked.
M***b –
The clock came quickly. One significant disadvantage is that the clock has a glass, it will be sure to scratch, and otherwise they cost their money.
D***a –
Excellent clock, sit well, while everything is fine. Even you can click in the dark on the backlight (bluish highlights), reached St. Petersburg for about a month.
V***A –
The order was a month to Yekaterinburg