Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of steampunkdesk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***o –
It is beautiful and chic Really you can duck and the chest does not clean Looks sexy!
K***a –
The corset corresponds to the description. Whole. I ordered on my 48th size xl, sits well. If you do not guess with the size, then the back of the corset can be laced and fit in size.
B***b –
Quality is excellent. Externally looks very cool. Delivery is fast enough 3 weeks, the parcel was tracked. The spouse is very happy. With pleasure i recommend the store and the product! I will order more.
G***g –
In russian 48 ordered xl came up perfectly, the material is excellent, i’m delighted
A***e –
looks good nicely made.
L***l –
Corset fire))) i recommend. Came weeks for 2
S***s –
A very nice corse, fits very well, the materials are very good and it looks beautiful on!
T***. –
Excellent quality, quickly arrived parcel
A***e –
look great. very fast shipping
T***a –
The order came in just two weeks. Description accurate. Size l took, in life i wear 46. But it seems a bit long. Otherwise everything is fine.
Y***a –
Adorable! good quality, fits perfectly, very fast shipping. But I some doubts about that small triangle. It seems these are panties, but I won’t dare to try them on.
N***z –
Corset awesome, quality too. If you take it, be sure to check with the size grid.
R***n –
Beautiful, the buyer led me through every step of the way and it arrived very fast. it has a lot of structure and fits well
Customer –
The corset is excellent, the quality is good, came quickly, the store quickly sent, for which thank you, everything is well packed. Looks super, there are no complaints about quality and seller. But there is the only but-the corset is small. On my native size m, the corset was slightly too small. I had to unlace it from behind a little in the area below the waist. I took this size taking into account that already one is a corset and there was no such thing. So if you take-take a size larger than your native, just do not lose. And so, in general, the purchase is good, if you do not find fault with the size, in front everything looks great, for photos the most. So i recommend the product to buy because of the quality, seller and delivery speed. I will order more.
S***t –
Very good quality. Super: * Strong. Rigid. Lovely.
L***g –
Looks great, very fast shipping to Sydney, Australia . I ordered on the 24th June and received it on the 4th July 2019.
Y***o –
All super!!! Chic thing!!! I recommend to everyone!!!
A***a –
Very nice corset. Just like the description. I recommend the store.
A***a –
Fast shipping. The product fully corresponds to the description. I wear 46-48 i ordered l sole perfectly. Very satisfied